1. Introduction

Welcome to Ghaghan Enterprises (referred to as “we”, “our”, or “us”). By accessing or using our website ghaghanenterprises.com, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

If you do not agree to these terms, you must not use our website or services.

2. About Our Services

Ghaghan Enterprises is an ecommerce platform that offers grocery and household items for online purchase. Our goal is to provide convenient, fast, and reliable delivery to customers in and around Attapur & Pragati Nagar, Hyderabad.

3. Merchant Wallet

We offer a Merchant Wallet feature to make your shopping and transactions easier.

  • Wallet Balance: You can add money to your wallet using accepted online payment methods.

  • Usage: The wallet balance can be used to purchase items from our store.

  • Withdrawals: Wallet balance can be withdrawn to your registered bank account after verification.

  • No Interest: Wallet balances do not earn interest.

  • Refunds: In case of order cancellation or failed transactions, the refunded amount will be credited back to your wallet or original payment method, depending on the situation.

  • Misuse: Any misuse, fraud, or unauthorized transaction may result in suspension of wallet and account.

4. Payments

All payments are processed securely through trusted payment gateways. We do not store your card or banking details on our servers.

5. Orders and Deliveries

  • Orders once confirmed cannot be canceled after dispatch.

  • Delivery timelines may vary depending on product availability and location.

  • In case of delays, we will inform you through SMS, call, or email.

  • We reserve the right to refuse or cancel any order if fraud or misuse is suspected.

6. Returns and Refunds

We accept returns only if:

  • The product is damaged, expired, or incorrect.

  • You report the issue within 24 hours of delivery.

Refunds will be processed within 5–7 business days after product inspection.

7. Account Responsibility

  • You are responsible for maintaining the confidentiality of your login details.

  • Do not share your account credentials with others.

  • You must notify us immediately of any unauthorized use of your account.

8. Privacy Policy

Your personal information is collected and used in accordance with our Privacy Policy to ensure safe and secure transactions. We never sell or share your data with third parties without consent.

9. Limitation of Liability

Ghaghan Enterprises will not be liable for:

  • Any indirect or incidental damages arising from use of our website.

  • Delays or service interruptions caused by third-party providers or unforeseen events.

10. Modifications

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our services indicates acceptance of those changes.

11. Contact Us

For any queries, feedback, or complaints, please contact us:

📞 Cell: +91 87904 99730
📧 Email: ghaghanenterprises@gmail.com
📍 Location: Attapur & Pragati Nagar, Hyderabad
🌐 Website: www.ghaghanenterprises.com